Your trust matters as much as your treatment. This page explains, in plain English, what information Full Swing Healthcare collects when you visit our clinic or our website, how we use it, and the choices you have. We are a Jacksonville chiropractic and rehab practice serving Jacksonville Beach, Neptune Beach, Atlantic Beach and Ponte Vedra Beach, and we handle your health information the same way we handle your care: carefully and honestly.
What information we collect
We collect information you give us directly and a small amount of information that is gathered automatically when you use our website.
- Information you provide: your name, phone number, email, mailing address, date of birth, insurance details and the health history you share when you book or come in for care.
- Health information: exam findings, treatment notes, X-rays or imaging, and the records needed to provide and document your chiropractic and rehab care.
- Booking and payment details: appointments you request and the payment method you use. Card payments are processed by our payment provider; we do not store full card numbers on our website.
- Website data: basic technical information such as your browser type, device and pages viewed, collected through cookies and analytics so we can keep the site working and easy to use.
How we use your information
- To schedule, confirm and follow up on your appointments.
- To provide chiropractic and rehabilitation care, and to keep accurate health records.
- To bill you or your insurer (Florida Blue, United Healthcare, Humana, Cigna, Florida Medicaid or VA) and process self-pay payments.
- To respond when you call, email or message us through social media.
- To improve our website and understand which information our community finds helpful.
We do not sell your personal information, and we never sell or rent your health information.
Your health information and HIPAA
As a healthcare provider, Full Swing Healthcare protects your Protected Health Information (PHI) in line with the Health Insurance Portability and Accountability Act (HIPAA) and Florida law. That means your medical records are kept confidential, are accessed only by the team members who need them to care for you or handle your billing, and are shared outside the clinic only with your authorization or where the law allows or requires it (for example, certain insurance, legal or public-health situations).
Please note: the contact and booking forms on this website are not a secure channel for detailed medical information. To discuss your health history or records, call us at (904) 539-3352 or talk with us at your visit.
Booking through ChiroTouch
We use ChiroTouch, a HIPAA-compliant practice management and patient-portal platform, to handle online booking and your patient records. When you book through our portal, the information you enter is processed by ChiroTouch on our behalf under its own privacy and security commitments. We share with ChiroTouch only what is needed to manage your appointments and care.
Cookies and analytics
Our website uses cookies and standard analytics to remember preferences, keep pages secure and measure general traffic. This data is aggregated and is not used to identify you personally. You can turn off or delete cookies in your browser settings; some parts of the site may work less smoothly if you do.
Other third parties
Besides ChiroTouch and our payment processor, we may use trusted service providers for things like website hosting, email and analytics. These providers may only use your information to perform services for us, and not for their own purposes. We may also share information when required by law or to protect the safety of our patients, staff or the public.
How we protect your information
We use reasonable physical, technical and administrative safeguards to keep your information secure, both at our office at 13770 Beach Blvd #4 and in the systems we use online. No method of storage or transmission is ever 100 percent secure, but we work to keep your information protected and to limit access to those who need it.
Your choices and rights
- Request a copy of, or a correction to, your medical records.
- Ask how your health information has been shared.
- Opt out of marketing emails or text reminders at any time.
- Ask questions about anything in this policy.
To make any of these requests, just reach out and we will walk you through it.
Children’s privacy
We treat patients of all ages, including children, when a parent or legal guardian provides consent. Our website is intended for adults, and we do not knowingly collect information online directly from children without a parent or guardian involved.
Changes to this policy
We may update this Privacy Policy as our practice or the law changes. The current version always lives on this page, so please check back from time to time.
Questions or requests
If you have a question about your privacy, your records, or this policy, we are happy to help. Call us at (904) 539-3352 during clinic hours (Mon, Wed and Thu 9am to 7pm; Tue and Fri 9am to 1pm; closed Saturday and Sunday), or use our contact page to get in touch.
Privacy basics
Do you sell my personal or health information?
No. We never sell or rent your personal or health information. We share it only to provide your care, handle billing with your insurer, run our website through trusted providers, or where the law requires it.
Is my information protected under HIPAA?
Yes. As a healthcare provider, Full Swing Healthcare handles your Protected Health Information in line with HIPAA and Florida law. Your records are confidential and accessed only by team members who need them to care for you or process your billing.
Is the website booking form secure for medical details?
The website forms are fine for basic contact and scheduling, but they are not the place for detailed medical history. For anything sensitive, call us at (904) 539-3352 or use the secure ChiroTouch patient portal.
How do I get a copy of my records?
Just ask. Call (904) 539-3352 or reach out through our contact page, and we will guide you through requesting a copy of, or a correction to, your records.